Shipping & Exchange Policy
Effective Date: January 1, 2026 • Last Updated: September 29, 2026 • Applicable Globally (USD / INR)
WebCraftly operates as a curated digital marketplace delivering digital tools, production-grade workbooks, spreadsheets, developer codebases, and creative assets. All orders are processed using an automated digital delivery engine.
- Processing Time: Automated instantly upon successful payment authorization (0 to 5 minutes).
- Immediate Screen Access: Once your transaction verifies, you are instantly redirected to the download screen with active temporary signed download tokens.
- Email Notification & Backup Link: A formal purchase confirmation, invoice receipt, and direct access link are automatically dispatched to the email provided at checkout.
- My Library Dashboard: If you are logged in to WebCraftly, purchased digital assets are permanently linked to your verified account and accessible anytime under My Library.
Physical Merchandise Notice: In the event that a creator offers a physical companion (e.g. printed spiral-bound workbooks or physical development kits), order handling and warehouse processing requires 1 to 2 business days, followed by standard carrier transit of 3 to 5 business days for domestic addresses.
WebCraftly serves a global audience of builders, developers, and knowledge workers. Our electronic infrastructure complies with international e-commerce delivery and financial gateway standards:
payments International Payment Gateway Regulations (Razorpay)
Transactions are routed through our authorized banking partner, Razorpay. Indian domestic orders support UPI, NetBanking, and RuPay cards (denominated in INR ₹). International transactions support Visa, Mastercard, American Express, and Apple Pay (denominated in USD $). Currency conversion rates and any nominal foreign transaction fees are determined transparently by your issuing financial institution.
gavel Customs, Duties & Cross-Border Taxes
Because digital products are delivered over the internet, they are exempt from standard physical freight customs tariffs and import clearance delays. However, customers are responsible for any statutory local digital service taxes (such as GST in India, VAT in the European Union / United Kingdom, or applicable state sales taxes in the US) that are mandatory under applicable tax laws.
We want you to be completely satisfied with the craft and utility of your digital purchases. If you encounter issues with a purchased digital asset, we provide a structured exchange and resolution process:
- Initiate Request: Email our support desk at hello@webcraftly.site or submit a ticket through our Contact Portal.
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Provide Order Details: Specify your registered checkout email, Razorpay Payment ID (e.g.
pay_...), and the title of the digital product. - State the Exchange Reason: Describe the technical difficulty (e.g. corrupted PDF archive, incompatible version, or accidental purchase of an alternate tool bundle).
- Rapid Resolution: Our engineering team reviews the request and dispatches a verified, corrected archive, updated license token, or an exchange voucher of equal value within 24 business hours.
The product must demonstrate a verified technical flaw, missing module, or incompatibility with advertised environment specifications. For physical companions (if applicable), the item must be unused, in its original packaging, and free from user-inflicted wear.
To protect the intellectual property rights of our independent creators and maintain marketplace integrity, certain items are strictly exempt from return or exchange:
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Fully Consumed Digital Downloads: Digital files that have been successfully downloaded, extracted, and accessed without any verifiable technical defect or error cannot be returned for arbitrary change of mind.
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Custom Commissioned Assets: Bespoke consulting, tailored code modifications, or personalized spreadsheets commissioned specifically for a client's requirements.
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Complimentary Gifts & Free Promotional Drops: Assets acquired as complimentary bonuses or free promotional giveaways have no monetary redemption value and cannot be exchanged for cash or alternative paid products.
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Requests Beyond 14 Calendar Days: Inquiries submitted after the 14-day return and exchange window has expired.
When an exchange cannot satisfy the customer's request and a refund is approved under our 7-Day Risk-Free Guarantee, funds are returned directly to the original payment source:
Please note: Banks do not process external settlement runs over weekends or recognized statutory bank holidays.
Need Help with Your Order or Delivery?
If your download link did not arrive, or you need an exchange or invoice clarification, our creator operations team is ready to assist you. Average response time: under 12 hours.